Refund policy

30-Day Returns
We accept returns within 30 days of delivery. To be eligible, parts must be new, uninstalled, unused, and returned in their original, undamaged packaging with all hardware and instructions included. Proof of purchase is required.

How to start a return
Email us at sales@chesapeaketrucks.com with your order number and the item(s) you would like to return. Because our products ship from multiple warehouses, returns must be authorized first — we will send you return instructions and the correct return address. Items sent back without a return authorization cannot be accepted.

Non-returnable items
The following cannot be returned: special-order and custom/made-to-order items; parts that have been installed, mounted, modified, painted, or used; electrical and electronic components once the package has been opened; fluids, chemicals, and other hazardous materials; and clearance or final-sale items. Wheels and tires that have been mounted cannot be returned.

Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives. If anything is damaged in shipping, defective, or not what you ordered, contact us within 5 days of delivery with photos of the item and packaging so we can make it right. Please keep all packaging until the issue is resolved.

Fitment
Please confirm fitment for your vehicle before ordering — use the vehicle search on our site or contact us and we will be glad to help. Returns for parts ordered for the wrong vehicle are subject to the return conditions above.

Refunds
Once we receive and inspect your return, we will let you know whether it has been approved. Approved refunds are issued to your original payment method, usually within 10 business days; your bank may take additional time to post it. Original shipping charges are non-refundable, and return shipping is the customer's responsibility unless the return is due to our error or a defective item. Some manufacturers charge a restocking fee on returned items; if one applies to your part, we will tell you before you send it back.

Exchanges
The fastest way to get the right part is to return the original item and place a new order for the replacement.

Warranty
Products are covered by their manufacturer's warranty. Contact us and we will help you with the manufacturer's warranty process.

Questions? Email sales@chesapeaketrucks.com or call (239) 758-8796.